Support
Contact and Support
Support can help with report access, payment issues, unclear wording and how to use your report. It cannot make the buying decision for you.
Version 2026-06-16 ยท Last updated 16 June 2026
Contact
Email support
Email info@reggo.co.uk
RegGo is a product operated by Clearpoint Systems LTD. In all support, refund and data-rights matters, "RegGo", "we", "us" and "our" mean Clearpoint Systems LTD trading through the RegGo product.
Expected reply time
We aim to respond within 24 hours.
What to include
To help us find your report or order faster, include as much of the following as you can:
- the email address used for the report or payment;
- the report link or report reference, if you have it;
- the Stripe receipt, payment reference or approximate payment time;
- the vehicle registration or vehicle details, if relevant;
- a short explanation of what you need help with;
- screenshots if they help explain the issue.
Please do not send unnecessary personal documents. If we need more information to verify your order or request, we will ask for the minimum needed.
Important: we cannot resend or disclose a paid report using the vehicle registration (VRM) alone. Always include the email address used at checkout and, if possible, your Stripe receipt or payment reference.
Lost your report link?
Email info@reggo.co.uk from the same address you used when you paid. Include your Stripe receipt or payment reference if you have it, and we will resend your report link after we verify the order.
Paid but no report yet?
Payment and report preparation usually complete within a few minutes. If your report is still not ready after a short wait, email info@reggo.co.uk with your order email and payment reference. We will check fulfilment and follow up within 24 hours.
Support can help with
- accessing a report link or PDF;
- checking whether a payment or report delivery issue occurred;
- resending a lost report link to your original order email;
- delayed or failed report fulfilment;
- explaining what a report section means;
- pointing you back to the seller questions and next steps in your report;
- explaining general MOT and advisory wording in plain English;
- handling correction, refund and data-rights requests.
Support cannot do
To keep the service safe and within its intended boundary, support cannot:
- decide whether you should buy, avoid or negotiate on a car;
- negotiate with the seller or dealer for you;
- inspect the vehicle or provide mechanical certainty;
- confirm the current condition, value, legal status or finance status of a vehicle;
- provide finance advice, legal advice or insurance advice;
- act as an open-ended personal car-buying consultancy beyond the report.
Report corrections
If you think a report used the wrong vehicle, wrong input details or missing information, contact us with the report link and a short explanation.
Where there is a clear RegGo processing issue, we may correct the report, regenerate it, provide a replacement, or consider a refund under our Refund Policy.
Refund requests
For refund requests, email info@reggo.co.uk with the subject line "Refund request".
Include your report link, order email, Stripe receipt or payment reference, and a short explanation of what went wrong.
Read the Refund Policy for more detail.
Data requests
For access, correction, deletion or restriction requests relating to personal data, email info@reggo.co.uk with the subject line "Data request".
Read the Data Requests page for more detail.
Still considering the car?
Use the report to ask for written proof from the seller before travelling or paying a deposit. If you still want to proceed, consider a professional inspection before committing money.
A report can help you ask better questions, but it cannot confirm the current mechanical condition of the car.